Shipping from Thailand

fastship cargo thailand

Dear customers, at checkout you may choose your country destination and see availability.

In average, it delivers parcels to nearby countries within

  1. Air Post - 2-4 weeks

  2. FastShip Cargo - 7-15 days (FastShip, FedEx, Aramex etc)

  3. Surface Post (2-4 months)

 

Our system automatically calculates your parcel's weight (as on pics). If it doesn't happen you need to check out the Thai Post website and choose Parcel-Air / Parcel-Surface / Air Small Packet. Choose your country and see the rates for international shipments from Thailand on this page: https://www.thailandpost.co.th/un/rate_result (Thailand Post) and https://fastship.co/home-en/ (FastShip Cargo).

After we send your order and give you track-number, you may track your parcel on special web-trackers. We recommend to use:

  1. FastShip Cargo - track.fastship.co

  2. Thailand Post - 4tracking.net or track.thailandpost.co.th

  3. Your national post website

Weight calculator user's guide

  1. Please select your destination country from list.

  2. Please fill all the gaps, insert your zipcode, address, city etc.

  3. Please choose a rate: Parcel-Air / FastShip / Air Small Packet

calculate shipping from thailand

We treat your order packaging and dispatch with due responsibility and care!

All dispatches are carried out directly from Thailand. We pack your order in a bubble wrap carefully and put it into a solid shipping box, so that your order would be delivered entire and safe. We kindly recommend you to select land transportation delivery, if you are shipping liquids, jells, balms, and creams. The air mail of Thailand doesn’t accept liquids.

After the order dispatch, a track-number for your parcel tracing will be sent to your email. Your order tracing - Thai Post, Track.Fastship.co or website of your national post.

IMPORTANT TERMS & CONDITIONS

– All orders are pre-order. Please allow 2-10 business days producing time before shipment.

– If the buyer ordered the item out of stock, we will suggest you to change it to analog product.

– The customer will receive the tracking number via Email or WhatsApp after we will send it. The buyer is responsible to follow up on the tracking status, if there is no update, directly contact your local delivery department before the due date. No refund if the shipping company returns or abandons your parcel when you are overdue.

– The expected arrival date does not include the time of factory producing, the shipment preparation, public holiday and customs clearance. Some countries may take a few months.

– Ensure the shipping address is correct in English, with a valid zip code. No refund for incorrect or missing details.

– All shipping costs are non-refundable and must be paid by the buyer.

– Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. If the buyer is overdue or refuses to pay in the destination country, the buyer will end up with no refund.

– All international shipments must pass customs clearance at the destination country. If there is an import restriction, the buyer should prepare the import license or document by yourself. DoctorThailand is not responsible to provide any documentation. For example, certain goods will not be authorized for importation into certain countries. In case, customs randomly checks and finds certain ingredients prohibited, they can return or destroy the item or request to provide certain certificates. The buyer is unable to request a refund because we have already sent the goods. So PLEASE CHECK YOUR CUSTOMS RULES BEFORE PLACING AN ORDER!

– A returned parcel can be blocked by Thai customs, so we cannot receive it back. No refund if the parcel is returned or abandoned. 

– Disclaimer: Items may occasionally ship with alternate packaging. If the buyer receives the package of the item which is not exactly the same as the one you ordered, the buyer cannot request a refund. Because some manufacturers switch packaging or ingredients without notification, it may be waiting for an update on our website.

– Disclaimer: DoctorThailand.net is not responsible if the items are unable to be delivered / on-hold / delayed / damaged / lost. For any reason, due to the laws of destination / document requirement /  custom refusal / courier mistake / inaccurate shipping details etc.

 

You shall know the following!

  1. Some countries have their own customs rules and restrictions. We send items allowed in Thailand to ship. Before placing an order, please check with the national customs office about the rules and permitted goods. In the event that your national customs upon delivery refuses to accept the parcel, our service is not responsible for the costs of returning and re-sending your parcel.

  2. In many cases, the track-number status shows “Waits for dispatch from Thailand” for a long time. You shall not worry, that’s a common practice, when the dispatch status freezes at this point. In fact, your order has been already dispatched, or, possibly, even arrived to your country, and waits for “being processed” in a distribution center. When the digital mark on arrival will be put in your country, the order status will be changed.

  3. In relation to the fact, that the frequency of thorough inspection of parcels, weighing over 10 kg, at customs increased, it isn’t recommended to ship over 10 pcs. of the same good in one parcel, as the quantity of over 5 pcs. may be considered to be a commercial lot and doesn’t enter into the category of “Goods of Personal Use”. The probability of holding up of parcels, weighing over 10 kg, by the customs is, in average, 10%.

  4. In case of recognition of your parcel as a commercial lot (for example, there are 30 pcs. of balms of the same type, 50 pcs. of pastes of the same type, etc. in your parcel), the customs may put the relevant mark on your parcel. Upon receipt you’ll have to pay a customs fee (it is calculated individually), and also pay to a customs agent for the customs clearance procedure. All these factors may essentially increase the parcel’s cost. But such cases occur in very rare cases (below 10% of freights over 5 kg; below 5 kg – 1% of holdings up). However, if your freight received the mark of being a commercial freight, the client shall undertake all responsibility and further expenses for the freight delivery, DoctorThailand.net doesn’t undertake any supplementary charges for a client.   

  5. On the basis of i. 3, if you need large amount of goods, then it’s advisable to divide the goods into several parcels (make several orders), weighing 5-10 kg each. The customs hold up the parcels, weighing below 10 kg, in very rare cases.

  6. It is allowed to ship the goods, weighing up to 20 kg, to your country free of charge, under the condition, that they are for personal use. When the customs officers see a parcel, weighing 20 kg, and containing different types of toothpastes by 20 pcs. of each type, they surely understand, which “personal use” is supposed. But the parcels, weighing under 10 kg, are hardly ever inspected.